casaprize Casino & Sportsbook Service Notice

Our services on casaprize are available only in jurisdictions where online gaming and wagering comply with applicable local law. We do not offer our services in countries or regions where online gambling is prohibited by law. Before you open an account, you are responsible for verifying that access and use comply with the laws of your own jurisdiction.

casaprize operates live-dealer tables, sportsbook markets, slot games, and esports prediction markets. We accept deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Our platform is not endorsed by, affiliated with, or licensed by any government body. Regulatory compliance and account verification remain the user's responsibility.

This legal notice outlines the service area, user eligibility, account restrictions, and dispute procedures. For questions about your jurisdiction or account eligibility, contact casaprize support in English or Indonesian during business hours.

Service Availability and Jurisdiction

casaprize services are restricted by geography and local law. Indonesia is a supported jurisdiction for our platform; however, gaming regulations vary significantly by province and municipality. Some local governments impose additional restrictions on online platforms or may prohibit certain game categories. We recommend that users in Indonesia verify the legal status of online gaming in their specific region before opening an account.

We do not operate in jurisdictions where online gambling is entirely prohibited by national law. If you attempt to register from a blocked jurisdiction, our systems will detect your location and deny account creation. This protection is automated and does not reflect any action against you — it is a compliance measure to protect both our platform and users from legal violations.

If you relocate to a different country or region, you must notify casaprize immediately. Continuing to use your account in a jurisdiction where our services are not available may result in account suspension or closure without notice. We perform periodic location checks on active accounts; if we detect a change in your geographic location to a restricted area, we will restrict your account pending your verification.

casaprize does not imply any license, authorization, or endorsement from government bodies. Service availability is determined solely by local law and our own compliance requirements.

User Eligibility and Account Restrictions

To open an account on casaprize, you must be of legal age in your jurisdiction to engage in online gaming. In most jurisdictions, this means at least 18 years old; in some, it may be 21. You are responsible for verifying the legal age requirement in your region and confirming that you meet it. We perform age verification during KYC (Know Your Customer) review, and any account opened by a minor will be immediately closed and balances forfeited.

You may not open multiple accounts on casaprize. If we detect duplicate accounts linked to the same person, email address, payment method, or device, we will close all accounts and forfeit any balances. This policy prevents fraud and money-laundering and applies universally to all users.

We reserve the right to restrict or close accounts for the following reasons: violation of these terms, fraudulent activity, underage access, use from prohibited jurisdictions, suspicious payment patterns, or non-compliance with KYC requirements. Account closure is final; we do not reactivate closed accounts, and any remaining balance is forfeited according to local law and our terms of service.

Deposits, Withdrawals, and Payment Compliance

All deposits and withdrawals on casaprize flow through verified payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet). We do not accept cash, cryptocurrency, or third-party transfers. The account holder must be the same person associated with the payment method used — transfers from another person's account are not permitted.

Withdrawal requests are subject to review for anti-money-laundering (AML) compliance. Large or unusual withdrawals may trigger additional verification. We reserve the right to delay withdrawals pending AML clearance or documentation. This is a standard banking practice and not specific to casaprize.

Deposit verification

We verify that deposits originate from your own account to prevent stolen funds and money-laundering.

Withdrawal processing

Withdrawals are reviewed during business hours for compliance. Standard banking timelines apply to settlement.

Account holds

We may place temporary holds on accounts pending AML review or dispute investigation.

Payment reversals

If a deposit is reversed by your bank or e-wallet provider, we may close your account or restrict gameplay.

Game Rules and Dispute Resolution

All games on casaprize operate under published rules available in the game information panel before you wager. Live-dealer game rules (Dragon Tiger, Sic Bo, European Roulette, Blackjack, Baccarat) are determined by industry standards and displayed to players in real time. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) disclose their theoretical return-to-player percentage (RTP) in the game settings. Sportsbook and esports markets settle according to official event results — Liga 1, Piala AFF, Champions League, Premier League, Mobile Legends, Free Fire, PUBG Mobile, and other tournaments use their respective official governing bodies' determinations.

If you dispute a game outcome, payout, or account balance, contact casaprize support with documentation (screenshots, transaction IDs, session timestamps). We will investigate using our complete game logs and transaction records. Our decision is final and binding — there is no appeal process beyond our support team's review. Disputes must be filed within 30 days of the disputed transaction; older disputes will not be investigated.

Limitation of Liability

casaprize services are provided "as-is" without warranties or guarantees of uptime, accuracy, or outcomes. We are not responsible for network failures, connectivity issues, device problems, or third-party service outages that disrupt your access. We are also not responsible for losses incurred due to account compromise (if you share your password or allow unauthorized access).

Our liability for any dispute, claim, or loss is limited to the amount you deposited in the 90 days preceding the claim. We do not provide refunds for lost wagers, unsuccessful bets, or game losses. Our obligations end with account closure and final balance settlement according to our terms.

Contact and Further Information

For questions about casaprize service availability in your jurisdiction, account eligibility, or compliance matters, contact our support team via email, in-app chat, or phone. We operate in English and Indonesian during business hours (Monday–Friday, 9 AM–5 PM Jakarta time). Our legal team can clarify whether our services are available where you are located and advise on compliance with your local laws.

Our Privacy Policy outlines how we collect, store, and protect your personal data. Our Terms and Conditions describe the full scope of rights, obligations, and restrictions governing your use of casaprize. Both documents are incorporated into this legal notice and are binding on all users.

casaprize operates the platform and accepts full responsibility for compliance with applicable regulations in supported jurisdictions. However, users are ultimately responsible for ensuring that their access and use of casaprize comply with the laws of their own jurisdiction. By opening an account or using our services, you affirm that you have verified your jurisdiction's legal status and confirmed your eligibility to access online gaming platforms. casaprize reserves the right to modify this notice at any time; continued use of the platform constitutes acceptance of any changes.