casaprizePrivacy Policy

This page describes what we collect when you use casaprize and how we keep that data protected. We are the operator of the platform, and we take full responsibility for how your personal information is handled — from account registration through deposit, gameplay, and withdrawal.

We collect information necessary to verify your identity, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), and comply with local gaming regulations. We do not sell or share your data with third parties except where required by law or to process your transactions. Our servers employ encryption, secure access controls, and regular security audits.

This policy applies to all casaprize users and explains your rights regarding your personal data. If you have questions about how we handle your information, our support team in English and Indonesian can assist you during business hours.

What Data We Collect

When you register on casaprize, we collect your email address, legal name, date of birth, and contact phone number. These details are required for account creation, identity verification, and communication about your account status. We store this information in encrypted form on our secured servers.

During identity verification (KYC), we request a government-issued ID and proof of address. We scan these documents, extract the key information, and verify it against fraud databases. We retain copies of these documents for compliance with gaming regulations and anti-money-laundering requirements. We do not use your government ID number for any purpose beyond casaprize account verification.

During gameplay, we log your betting history, game outcomes, balance changes, and session timestamps. This information helps us detect fraud, resolve disputes, and comply with gaming regulations. We also collect your browser and device type, IP address, and approximate geographic location (country or region level) for security monitoring.

We collect only the minimum data necessary to operate casaprize safely and comply with local law. We do not track your browsing outside our platform or sell your information to advertisers.

How We Use Your Data

We use your personal information for account management, identity verification, payment processing, and fraud prevention. Your email is used to send account notifications, withdrawal confirmations, and security alerts. Your name and ID are checked against gaming exclusion lists to ensure you are not self-excluded elsewhere and to comply with local regulations.

Payment data is used solely to process your deposits and withdrawals. We do not use your payment information for marketing or to create user profiles for third parties. Transaction logs help us audit our systems, detect suspicious patterns, and fulfill legal reporting obligations to gaming authorities in jurisdictions where casaprize operates.

Game logs — your betting history, session duration, and balance movements — are retained for dispute resolution and regulatory compliance. If you contest a payout or report an account issue, we use these logs to investigate. We also use aggregated (non-personal) gaming data to monitor system health and detect problems affecting our live-dealer studios, sportsbook, and slot games.

Data Storage and Security

We store casaprize account data on secured servers protected by industry-standard encryption (TLS 1.2 or higher). Access to your personal information is restricted to casaprize staff with a legitimate business need — account verification, support, compliance, and technical operations. All staff sign confidentiality agreements and are trained in data handling.

Our servers may be located outside your jurisdiction — potentially in different countries from Jakarta, Surabaya, Bandung, Medan, or Semarang where many of our users are based. By using casaprize, you acknowledge that your data may be transferred and stored internationally. We maintain the same security and privacy standards across all server locations.

Encryption

All data transmitted between your device and our servers uses TLS encryption. At-rest data in our databases is also encrypted.

Access control

Only authorized casaprize personnel can view personal data. Multi-factor authentication protects admin access.

Backups

We maintain encrypted backups of account data for disaster recovery and business continuity.

Audit logs

All access to personal data is logged and reviewed regularly for suspicious activity.

Third-Party Processors

We work with third-party service providers who process data on our behalf. Payment processors (e-wallet companies and banks) receive your payment information when you deposit or withdraw — this is necessary to complete the transaction. We sign data-processing agreements with all third parties, requiring them to protect your information and use it only for the specified purpose.

Our email service provider may send account notifications, withdrawal confirmations, and security alerts. Our analytics platform (if used) processes anonymized, aggregated data only — individual account details are excluded. Our identity-verification vendor scans your government ID and proof of address to check for fraud; they do not retain copies beyond the verification window unless required by law.

Cookies and Tracking

We use cookies to remember your login status and user preferences. These cookies are stored on your device and do not track you across other websites. Session cookies expire when you close your browser; persistent cookies (if you check "remember me") expire after 90 days.

We do not use third-party tracking cookies for advertising purposes. We do not share your browsing behavior with social-media platforms or ad networks. If you disable cookies in your browser, you may still use casaprize, but some features (like staying logged in) will not function.

Your Rights and Data Requests

You have the right to request access to all personal data we hold about you. You may also request correction of inaccurate information, deletion of data (subject to legal retention requirements), and restriction of processing. We honor these requests within 30 days of receipt, except where legal obligations require us to retain data.

To exercise these rights, contact casaprize support via email or in-app messaging in English or Indonesian. Provide your account email and a clear description of your request. We will verify your identity before disclosing any information. You may also withdraw consent for marketing communications at any time — simply follow the unsubscribe link in any email from us.

Data Retention

We retain account registration data for as long as your account is active, plus five years after closure (or longer if required by law). Payment records are kept for seven years to comply with financial auditing requirements. Gaming transaction logs are retained for at least one year; logs related to active disputes are kept until the dispute is resolved.

Government-issued ID documents and proof of address are retained for as long as your account is active, plus three years after closure. This retention supports fraud prevention, regulatory compliance, and dispute resolution. Data that is no longer required is securely deleted or anonymized.

Data Protection and Changes to This Policy

We take data protection seriously. casaprize undergoes regular security audits and penetration testing to identify and fix vulnerabilities. We monitor for unauthorized access attempts and employ intrusion-detection systems on our networks. In the event of a data breach, we will notify affected users and authorities as required by law within 72 hours of discovery.

This privacy policy may be updated from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email at least 30 days before they take effect. Your continued use of casaprize after the effective date of an update indicates your acceptance of the revised policy.

For questions or concerns about how we handle your data, contact casaprize support via email, in-app chat, or phone during business hours (Monday–Friday, 9 AM–5 PM Jakarta time). Our teams in English and Indonesian can assist you with data-access requests, privacy complaints, or any other concerns regarding this policy. casaprize is committed to respecting your privacy and operating transparently with our users across all supported jurisdictions.